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Policies

PolicIES


     Payment Information

    1. We accept American Express, Discover, Visa and MasterCard credit cards.
    2. Your billing address must match the address on your credit card.
    3. Along with the products returned, please include a copy of your original Invoice/order  and a brief reason for the return and mail to:

      FOREVER RADIANT LLC
      13079 Artesia Blvd. Ste B119
      Cerritos, CA 90700-3

              No emails will be entertained on returns.



    Pricing and Packaging

    1. FOREVER RADIANT reserves the right to adjust prices without prior notice.
    2. We are not responsible for any typographical errors on this website.  Images on this website may not reflect the actual product packaging received. This maybe due to manufacturer's frequent packaging changes and our commitment to offer you the highest quality products available.

    Shipping Information

    1. Takes 3-5 day business days to ship via United States Postal Service(USPS) Priority Mail.  Shipment to Alaska, Hawaii, Puerto Rico and some small or rural areas may take a few more days to arrive.
    2. All orders will be shipped via USPS Priority Mail with Delivery Confirmation Receipt/Tracking Number.
    3. Taxes will be applied where applicable.
    4. All orders placed by 12:00pm PST will go out same day.
    5. All orders placed after 12:00pm PST will go out following day.
    6. Orders placed on weekends will go out the following Monday.
    7. Orders placed on holidays will go out the following business day.
    8. Shipment/orders within the USA only.

      Shipment brackets:
      • for orders up to $75 - $6.90
      • for orders above $75 up to $150 - $10.60
      • for orders above $150 up to $300 - $15.60
      • for orders over $300 - free shipping

    International Shipments

    1. For international shipments, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    Out of Stock Items

    1.  All products are normally on stock.  Occasionally, some items may be temporarily back-ordered.  The entire order will be processed and shipped when back ordered items are available.

     Return and Cancellation Policy

    1. If, for any reason, you are dissatisfied with any product you have purchased through our website, you may return the item(s) for an exchange or refund within 30 days of purchase.
    2. When returning the item(s), all parts, pieces and printed materials must be in their original packaging accompanying your return.
    3. Along with the products returned, please include a copy of your original order invoice and a brief reason for the return.
    4. Customers will be responsible for the return shipment and will be charged $6.00 handling fee.
    5. NO refunds will be issued after 30 days from purchase date.
    6. Items damaged will be replaced with an identical product at no expense to you. However, you must make these claims in writing within five (5) business days from receipt of products accompanied by photos of the damage or have the package sent back for investigation.
    7. Please make sure returns successfully arrive back to us. Shipping fees not subject to refund.
    8. All credit card purchases will be issued a refund to the credit card used. Purchases made with personal checks or Money Order will be refunded with a company check.
    9. All orders cancelled prior to shipment will receive full credit.